Terms

Terms and Conditions

Important information about the use of our services

Cancellation Policies

Important information about our service cancellation policies

Conditions

To request a service cancellation, the following conditions must be met:

  • The service must be up to date with payments
  • Must notify in advance according to established deadlines
  • Must not have active contracts or pending commitments
  • Must have completed the minimum contracted service period

Deadlines

Deadlines to request a cancellation vary according to service type:

Hosting Services

30 days in advance

Maintenance Services

15 days in advance

Development Services

As established in the contract

Procedure

To cancel a service, follow these steps:

  1. 11. Send a formal written request to contact@wecodecr.com
  2. 22. Include your account information and the service you want to cancel
  3. 33. Specify the reason for cancellation
  4. 44. Our team will review your request within 48 hours
  5. 55. You will be notified of the resolution by email

Note: Service cancellation may be subject to charges as established in your contract.

Need help?

If you have questions about the cancellation process, don't hesitate to contact us:

contact@wecodecr.com
+506 7060-2186

Refund and Change Policies

Important information about our refund and service change policies

Conditions

To request a refund or service change, the following conditions must be met:

  • The request must be made within the first 30 days of service contracting
  • The service must not have been used in its entirety
  • In case of software or web development, the project must not have exceeded the design phase
  • For hosting services, must not have exceeded 50% of resource usage
  • Does not apply to already registered domains or custom services already implemented

Deadlines

Deadlines to request a refund or change vary according to service type:

Hosting and Servers

30 days from contracting

100% refund if unused, 50% if partially used

Web and Software Development

15 days from project start

70% refund if in initial phase, does not apply in advanced phases

Maintenance and Support

7 days from last renewal

Proportional refund for unused time

Digital Marketing Services

Before campaign start

90% refund if implementation has not started

Procedure

To request a refund or change, follow these steps:

  1. 11. Send a formal written request to contact@wecodecr.com
  2. 22. Include your account information and specific service
  3. 33. Detail the reason for the refund or change request
  4. 44. Attach any relevant documentation supporting your request
  5. 55. Our team will evaluate your case within 72 business hours
  6. 66. You will be notified of the resolution by email

Exclusions

  • Already registered web domains
  • Custom services already implemented
  • Third-party software licenses already activated
  • Services consumed in their entirety
  • Projects in advanced development phase (more than 50% completed)

Change Policy

Available options for service changes:

Plan Change

You can upgrade or change your plan at any time, with price difference applied

Conditions: The new plan must have equal or higher value than the current one

Feature Change

Modification of specific service characteristics

Conditions: Subject to technical evaluation and cost differences

Service Transfer

Transfer of service to another holder

Conditions: Both parties must agree and be up to date with payments

Note: All refunds are subject to review and administrative charges may apply depending on the case.

Need help?

If you have questions about refunds or changes, contact us:

contact@wecodecr.com
+506 7060-2186
Support available Monday to Friday, 9:00 AM - 5:00 PM