Terms and Conditions
Important information about the use of our services, including the Atlas AI agent
AI Agent Usage (Atlas)
Terms of use for the automated conversational assistant
Nature of the Service
Atlas is a conversational agent based on artificial intelligence. Its purpose is to answer general commercial inquiries about WeCode's services and facilitate first contact with our team. By using Atlas, you accept the following specific conditions:
Conditions of Use
- Responses are automatically generated and do NOT constitute binding professional, legal, financial, technical, or contractual advice
- Any pricing, timeline, feature, or promise mentioned by Atlas must be confirmed in writing by our human team before having contractual validity
- WeCode is not liable for decisions made based solely on Atlas's responses without prior consultation with our team
- You are responsible for the accuracy of the information you share with the chat
- Use must be legitimate and in good faith; attempts to manipulate, jailbreak, extract system prompts, or use the agent for unlawful purposes are prohibited
- You must be of legal age or have legal guardian authorization to use the chat
- It is forbidden to share via chat sensitive data of your own or third parties (passwords, full card numbers, identity documents, medical data, API keys, third-party trade secrets)
Limitations and Disclaimers
No availability guarantee
The service is offered 'as is' and 'as available'. There may be interruptions, external provider failures, rate limits, or variable latency. We do not guarantee immediate response or continuous service.
Limited accuracy
The AI may generate incorrect, incomplete, outdated, or inconsistent responses (commonly called 'hallucinations'). We apply filters and validations but cannot guarantee absolute accuracy. Always verify critical information with our human team.
No contractual commitments via chat
No conversation with Atlas constitutes a binding offer, contract, formal quote, or commitment by WeCode. Contractual relationships are formalized exclusively in writing through official channels (email, signed contract).
No professional advice
Atlas does not replace specialized professional consulting in software, legal, financial, or compliance matters. For strategic or high-impact decisions, hire the corresponding advisory.
Moderation and Suspension
We reserve the right to:
- Limit the number of messages per session or per IP to prevent abuse
- Suspend chat access for inappropriate, offensive, malicious, or illegal use
- Store and review conversations flagged by automated security filters
- Block IP addresses that generate abusive traffic or system exploitation attempts
- Modify, suspend, or remove the Atlas agent at any time without prior notice
Use of Conversation Information
Your conversation with Atlas is processed according to our Privacy Policy. Summarizing what is most relevant for these terms:
- Chat content is processed by specialized AI providers under confidentiality agreements
- At the end of the conversation an executive summary is generated and linked to your internal profile for follow-up
- We do not use your conversations to train our own or third-party AI models
- We keep the history for up to 24 months for sales follow-up purposes
- You may request full deletion by emailing privacy@wecodecr.com
Acceptance
By starting a conversation with Atlas (after completing the initial form and accepting our Privacy Policy), you declare that you have read, understood, and accepted these specific AI agent terms, as well as the rest of our Terms and Conditions and Privacy Policy.
Important: These terms may be updated as AI technology and applicable regulation evolve. We recommend reviewing them periodically.
Questions about these terms?
If you have questions about Atlas usage or these specific terms, contact us:
Cancellation Policies
Important information about our service cancellation policies
Conditions
To request a service cancellation, the following conditions must be met:
- The service must be up to date with payments
- Must notify in advance according to established deadlines
- Must not have active contracts or pending commitments
- Must have completed the minimum contracted service period
Deadlines
Deadlines to request a cancellation vary according to service type:
Hosting Services
30 days in advance
Maintenance Services
15 days in advance
Development Services
As established in the contract
Procedure
To cancel a service, follow these steps:
- 11. Send a formal written request to contact@wecodecr.com
- 22. Include your account information and the service you want to cancel
- 33. Specify the reason for cancellation
- 44. Our team will review your request within 48 hours
- 55. You will be notified of the resolution by email
Note: Service cancellation may be subject to charges as established in your contract.
Need help?
If you have questions about the cancellation process, don't hesitate to contact us:
Refund and Change Policies
Important information about our refund and service change policies
Conditions
To request a refund or service change, the following conditions must be met:
- The request must be made within the first 30 days of service contracting
- The service must not have been used in its entirety
- In case of software or web development, the project must not have exceeded the design phase
- For hosting services, must not have exceeded 50% of resource usage
- Does not apply to already registered domains or custom services already implemented
Deadlines
Deadlines to request a refund or change vary according to service type:
Hosting and Servers
30 days from contracting100% refund if unused, 50% if partially used
Web and Software Development
15 days from project start70% refund if in initial phase, does not apply in advanced phases
Maintenance and Support
7 days from last renewalProportional refund for unused time
Digital Marketing Services
Before campaign start90% refund if implementation has not started
Procedure
To request a refund or change, follow these steps:
- 11. Send a formal written request to contact@wecodecr.com
- 22. Include your account information and specific service
- 33. Detail the reason for the refund or change request
- 44. Attach any relevant documentation supporting your request
- 55. Our team will evaluate your case within 72 business hours
- 66. You will be notified of the resolution by email
Exclusions
- Already registered web domains
- Custom services already implemented
- Third-party software licenses already activated
- Services consumed in their entirety
- Projects in advanced development phase (more than 50% completed)
Change Policy
Available options for service changes:
Plan Change
You can upgrade or change your plan at any time, with price difference applied
Conditions: The new plan must have equal or higher value than the current one
Feature Change
Modification of specific service characteristics
Conditions: Subject to technical evaluation and cost differences
Service Transfer
Transfer of service to another holder
Conditions: Both parties must agree and be up to date with payments
Note: All refunds are subject to review and administrative charges may apply depending on the case.
Need help?
If you have questions about refunds or changes, contact us: