Privacy Policy
Information about how we protect and handle your personal data, including processing by our artificial intelligence agent
Information Usage
Information about how we use your personal data:
Personal Data
Used exclusively for communication related to contracted services, sales follow-up, and technical support
Payment Data
Processed securely through certified payment gateways, without storage on our servers
Technical Information
Used to improve user experience, service security, and compliance with usage limits
AI Agent Conversations
Used to answer your questions and provide contextualized commercial follow-up. Not used to train AI models
Locally Stored Data
Stored in your browser (not on our servers) so you can resume the conversation. You can delete them by clearing site data or using the clear conversation button inside the chat
Artificial Intelligence Agent (Atlas)
How our conversational assistant works and what you should know when using it:
Automated processing
Atlas is an AI-based conversational agent. Its responses are automatically generated and may contain inaccuracies; they do not constitute binding professional advice. For important decisions (pricing, timelines, commitments) we always confirm in writing through our human team. The use of Atlas is entirely optional — you may contact us directly via email, WhatsApp, or the contact form.
Your data during the conversation
Your inquiry is processed through specialized AI providers under confidentiality agreements. The transmission is end-to-end encrypted. We do not share your form data (email, phone, company) with such providers — only the text content needed to generate a response. Your conversations are not used to train AI models.
Retention and deletion
At the end of the conversation we generate an automated summary that we attach to your internal profile for follow-up. We keep this information for up to 24 months. You may request full deletion at any time by emailing privacy@wecodecr.com. The local history in your browser can be deleted by you from the chat or by clearing site data.
Information you should not share
For your own safety, do not share via chat sensitive information such as passwords, full credit card numbers, identity documents, medical data, access keys, or confidential information about third parties. The chat is for general commercial inquiries.
Provider Categories
To run our services we work with specialized providers, all under confidentiality agreements and complying with applicable law. You may request the current list of specific providers by writing to privacy@wecodecr.com.
Artificial intelligence processing
Generating conversational responses and summaries for the Atlas agent.
Email communications
Sending notifications and confirmations when you submit a form.
Privacy-respecting web analytics
Anonymous usage statistics for the site, without third-party cookies or profiling.
WeCode internal infrastructure
Lead storage and sales management on systems under our direct control.
Security and Protection
Measures implemented to protect your information:
SSL Certificate
All our pages are protected with 256-bit SSL certificates
Verify the green padlock in your browser's address bar
Data Encryption
All sensitive information is transmitted in encrypted form
We use bank-level encryption protocols
Secure Storage
Data is stored on secure servers with restricted access
We implement multiple layers of security and regular backups
Transaction Privacy
Guarantees about the privacy of your transactions:
- All transactions are processed through secure and certified payment gateways
- Payment information is never stored on our servers
- Transactions are encrypted and cannot be viewed by third parties
- We use tokenization to protect card data
- We comply with PCI DSS standards for payment processing
Protection Measures
How we protect your privacy:
Access Control
Restricted access to personal data only to authorized personnel
Continuous Monitoring
24/7 intrusion detection and prevention systems
Regular Audits
Periodic security and privacy assessments
Security Updates
Constant maintenance and security updates
Your Rights
- Right to access your personal data and obtain a copy of all information we hold about you
- Right to rectify incorrect or outdated information
- Right to request deletion of your data ("right to be forgotten"), including the full conversation history with Atlas
- Right to limit or object to automated processing of your information by our AI agent
- Right not to be subject to decisions based solely on automated processing producing significant legal effects on you
- Right to data portability in a structured, commonly used format
- Right to withdraw your consent at any time without affecting the lawfulness of prior processing
- Right to lodge a complaint with the competent data protection authority (in Costa Rica, PRODHAB)
Retention Periods
We keep your information only for the minimum periods necessary:
Security Verification
- 1Verify the security certificate (green padlock) in your browser
- 2Confirm that the URL starts with 'https://'
- 3Check that you are on the correct domain (wecodecr.com)
- 4Do not share your access credentials
- 5Use secure and unique passwords
Privacy Contact
If you have questions about our privacy policy or data handling, contact us: